Refund & Returns Policy

1. Overview

We want you to shop with confidence. If you are not satisfied with your purchase, our refund & returns policy explains when and how a return or refund may be processed.

2. Eligibility for Returns

• Return requests must be raised within 7 days of delivery.
• Products must be unopened, unused, and in their original sealed packaging.
• Consumable and hygiene-sensitive items that have been opened are not eligible for return, in line with standard industry practice.
• Proof of purchase (order ID or invoice) is required.

3. Damaged, Defective or Wrong Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the package and product. We will arrange a replacement or refund at no additional cost.

4. How to Request a Return

1. Call us at +91 88021 74396 or message us on WhatsApp.
2. Share your order details and reason for return.
3. Our team will guide you through the pickup or return-shipping process.

5. Refund Processing

Once the returned item is received and inspected, approved refunds are processed within 7–10 business days to the original payment method. Bank processing times may vary.

6. Non-Refundable Charges

Shipping charges (if any) and payment-gateway fees are non-refundable unless the return is due to our error.

7. Cancellations

Orders can be cancelled before dispatch. Once shipped, orders cannot be cancelled but may be returned per the eligibility criteria above.

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Need help? Reach our team at +91 88021 74396 or WhatsApp.